The Terms and Conditions set out below and our Privacy Policy together constitute the legal agreement between you and UK Training (Worldwide) Limited relating to the provision of training courses.
Acceptance of booking and invoicing
UK Training (Worldwide) Limited has the right to not accept a booking.
If a booking request is made using the UK Training (Worldwide) Limited website, you will receive an automatic email confirming we have received your booking request. All bookings are subject to availability.
A booking should only be deemed to be accepted when UK Training (Worldwide) Limited issues an invoice in respect of the booking.
Course fee and payment
Public Courses: The fee to attend a public course must be paid in full before the date of the course.
UK Training (Worldwide) Limited has the right to refuse an attendee entry to the presentation if the course fee is not paid before the date of the course.
In-House Courses: In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 14 days of the invoice.
Cancellations
The customer must advise UK Training (Worldwide) Limited of a cancellation in writing.
If a customer does not advise of a cancellation in writing before the date of the course presentation, the full course fee will be payable.
If a customer cancels a booking 14 calendar days or more before the date of the course, 30% of the course fee will still be payable.
If a customer cancels a booking less than 14 calendar days before the date of the course,100% of the course fee will be payable.
SME Brexit Support Fund: Please note, we are unable to cancel and issue refunds for bookings which have been paid for after receiving a quote under the SME Brexit Support Fund. If you are unable to attend a course, please contact us to discuss transfer options.
Transfers
If a delegate can no longer attend a course date, they can nominate another person to attend the same course date in their place. This will incur no charge.
If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.
If a delegate can no longer attend and they advise us less than 14 calendar days before the course date, 100% of the course fee will be payable.
Cancelled courses
UK Training (Worldwide) Limited has the right to cancel a course presentation after acceptance of nominations. In this event UK Training (Worldwide) Limited will reimburse in full any course fees paid and UK Training (Worldwide) Limited’s liability will be limited to the value of the course fees paid.
In-house - Cancellations
If the client chooses to cancel an in-house course 7 calendar days or less before the course date - 40% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
If the client chooses to cancel an in-house course 30 calendar days or less before the course date - 20% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
If the client chooses to cancel an in-house course more than 30 calendar days before the course date - any non-refundable expenses or development costs already incurred by the presenter are due.
Personal data
Any personal data supplied by the customer can be processed by UK Training (Worldwide) Limited on the legal bases and for the purposes set out in the Privacy Policy, which is freely available here: https://www.uktraining.com/privacy
