Within these terms…
1.1 Our website guides you through the booking process. All details can be reviewed before completing the booking, so please take the time to read and check the details at each stage.
1.2 All bookings are subject to availability and we have the right to reject a booking. If we do not accept your booking, we will inform you by email as soon as possible.
1.3 Once a booking has been made for a public course (either via our website, phone or email), you will receive an automatic email confirming that we have received the booking request. A further email will be sent containing an invoice, and the booking should only be deemed as accepted when this is received.
1.5 If you have not received a booking confirmation and invoice within 24 hours (Monday to Friday) of your booking, please email email@example.com or call 01704 878988.
1.6 Please note that we do not add entries to delegate's diaries and calendars - it is the nominator's responsibility to inform delegates of the training they have been booked on.
2.1 Payment for public courses (classroom and online) is required before the course date. It is the nominator's responsibility to ensure all necessary communication is shared with the relevant people and that payment terms are met.
2.2 At the time of booking you can select whether to pay by card or invoice. Payment can be made by credit/debit card, bank transfer (BACS, CHAPS, faster payment), or cheque.
2.3 For bookings placed by private individuals or customers outside the UK, payment is due at the time of booking - please note that we do not accept international bank fees.
2.5 We reserve the right to refuse entry to a presentation if the course fee is not paid before the date of the course.
2.6 In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 14 days of the invoice date.
3.1 If a delegate can no longer attend a course date, they can freely nominate another person to attend the same course date in their place. This must be confirmed in writing.
3.2 Delegates can be transferred to another presentation of the same value or less, at no extra cost, if we are advised more than 14 days before the course date. Transfer requests made within 14 days of the course date are not accepted unless there are exceptional personal circumstances. Requests must be put in writing and a course director will assess the request and advise.
3.3 All cancellation requests must be made in writing by email to firstname.lastname@example.org prior to the course date.
3.4 Cancellation requests made within 14 days of a course date are not accepted and the full course fee remains payable.
3.5 Cancellation requests made more than 14 days before the course date are subject to a 30% cancellation fee which will be invoiced upon written confirmation of the cancellation. Alternatively, the full credit can be transferred to another course of the same value at no additional charge - note that the original invoice will still be due by the original course date.
3.7 We reserve the right to cancel or reschedule a course after acceptance of a booking. Any such changes will be notified to the nominator as soon as possible and alternative options will be offered. Where a suitable alternative is not offered, we will reimburse any course fees paid in full. Our liability will be limited to the value of the course fees paid.
4.1 Joining instructions are generally provided at the time of booking along with the invoice. If they are not, they will be provided at least 2 weeks before the course date. If you have not received them at this point, please email email@example.com or call 01704 878988. The joining instructions are sent to the nominator, who should then distribute them to delegates.
4.2 UKT are not responsible for any non-attendances as a result of not receiving joining instructions and course details – it is the nominator and delegate’s responsibility to ensure they have received all communications and instructions.
4.3 Venues for classroom courses will generally be confirmed at the time of booking, but on a rare occasion the venue may change. Nominators will always be informed as soon as possible and updated joining instructions sent to distribute to delegates.
5.1 Our online courses use Adobe Connect. You can access a test room and view recommendations for use here.
5.2 Delegates and nominators are sent login details approximately 7 days before the course date. This includes full joining instructions – how to access the training, a link to the training room and access to course documentation. It is the nominator's responsibility to inform delegates about the course at the time of booking.
5.3 UKT are not responsible for any non-attendances as a result of not receiving login details – it is the nominator and delegate’s responsibility to ensure they have received all communications as outlined above.
5.4 UKT are not responsible for any hardware or software issues which result in a delegate not being able to access the training room e.g. firewalls or IT security policies.
5.5 The price featured for online courses is the fee per person. Nominators and delegates are not permitted to share room links and if a delegate logs in without a booking, they will be removed from the room or invoiced for the place.
5.7 If a delegate does not attend an online course and fails to contact us prior to the course date, they can be sent a recording of the course for an agreed duration.
6.1 In-house courses will be invoiced after the course date, when final attendee numbers and expenses are confirmed. Payment is due within 14 days of the invoice date.
6.2 If the client chooses to cancel an in-house course within 7 days of the course date - 40% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
6.3 If the client chooses to cancel an in-house course within 14 days of the course date - 20% of the agreed course fee is due, plus any non-refundable expenses or development costs already incurred by the presenter.
6.4 If the client chooses to cancel an in-house course within 30 days of the course date - any non-refundable expenses or development costs already incurred by the presenter are due.
7.1 Our course materials are all © Copyright UK Training (Worldwide) Limited. Any course materials provided to delegates must not be copied or distributed to any other party without prior written permission.
7.2 We make every effort to ensure accuracy within our courses and printed materials. UKT and our course presenters cannot accept any responsibility for errors contained within these materials - this includes course documentation, slides and brochures.
7.3 Information and guidance provided both during and after a course is based on best available information at the time of communication and does not constitute professional advice. UKT do not take responsibility should you or your organisation act, or refrain to act, on any information provided during or after our courses. We always recommend taking professional advice if you are uncertain.
8.1 UKT monitors all website traffic but only to enable us to provide a functional website for our customers. We do not collect user details unless this is submitted by the user. We do not share that information with outside sources and we ensure this is kept confidential.
The presenter was very enigmatic and inclusive. He gave opinions, allowed discussions and wasn't simply reading to us... it was very interactive. 10 out of 10.
Data Protection Analyst - Post Office
Excellent communications course to put into practice. Jon was very knowledgeable and I learnt to use empathy more to encourage.
PA - Portal Trust
Absolutely fantastic - very informative and well explained. I gained a lot of knowledge attending this course. Both presenters are very competent and ensured that questions are answered - well done!
Finance Manager - Companions for Leadership Ltd
Excellent level of information delivered - very clear and detailed! Great teamwork from David Smith and David Hooper. I would definitely return to UK Training and recommend this platform to others.
Sourcing Manager - Vivactive Ltd
Valuable course and really did help demystify a lot of what is discussed on daily basis with execs. Great working sessions and getting people to think and interact throughout.
Technical Systems Senior Manager - Velocity Technology Solutions UK Ltd
Really well delivered, with interactive conversations. Great information and tools shared. I feel much better equipped to deal with future conversations.
Financial Controller - Kingspan Insulation Ltd
One of the best online courses I have attended. It was extremely well organised and the content and course notes were very clear. Both presenters were excellent - David was so informative and it was facilitated beautifully.
Company Secretary - Vista Retail Support
I am not a fan of online courses... but this was miles ahead of any I have done elsewhere to date. Great technology, personable presenters, it kept my interest! Brilliant.
Managing Director - Insight Associates
One of the best courses I've attended. It was very engaging, which helped with the learning and retaining of information. My first class with UK Training and will look to book more - genuinely delighted with the quality and standard.
Chief Operating Officer - Denis O Brown & Associates Ltd
Thank you so much for providing this course online. The presenter was excellent and I feel far more confident - being able to ask questions was especially helpful. I have no doubt I will be attending more of your courses in the future.
Assistant Accountant - Cooke & Arkwright
Very slick delivery; platform worked perfectly. The main presenter, Kate, was excellent (clear, knowledgeable, amiable), and IT support David very efficient in support of Kate's delivery.
R&D Director - Belzona Polymerics Ltd
I found this course really interesting and useful. The course presenters had a good rapport and delivered a potentially dry subject in an interesting way with interesting scenarios to support the application of the theory.
Tax & Compliance Accountant - Unipart Group Ltd
The best VAT session I have attended. Content delivered very well by an extremely knowledgeable and engaging presenter. I have left the session with a broader understanding of VAT. Thank you.
Accounts Senior - Rayner Essex LLP
Great cover of all subjects under being a Director. Great handouts for us to refer back to. Great balance of exercises and learning.
Director - Omnibus Limited
The presenter was very knowledgeable, spoke very clearly and talked in great detail about all the covered subjects. I enjoyed the course and have some great knowledge to take away and apply to my day job.
Payroll & Management Information Support - Selwood Housing Group
Brilliantly delivered. Made a complicated subject understandable and at times amusing. Thoroughly covered all relevant subjects. Thank you.
Office Manager - Regional Building Control Limited
I thought the course was engaging, informative and included a lot of simple improvements which can dramatically improve our work.
Assistant Finance Manager - Meon Valley Travel Group
Excellent presenter - engaging, interesting and fun. He made a potentially dry subject memorable and fascinating.
Group Finance Manager - Eteach UK Limited
I thought it was absolutely brilliant. An excellent presentation in the comfort of my own office without having to travel to London. I am really impressed.
Financial Controller - Woodfield Systems Limited
I really liked Paul's presentation style... calm, collected, clear and concise. He is very well informed and very personable. Paul also gave examples of interesting cases and helped put the training material into context.
Recruiter - Lee Coleman Recruitment
Tutor was amazing - knew everything and was really friendly. Made everything simple and easy to understand.
Finance Manager - Chartered Quality Institute
Very interesting and informative course. I am feeling empowered and motivated in my role. Excellent guidance. Thank you.
Credit Controller - The Association of International Accountants
Best course I have attended. Very knowledgeable and approachable presenter in a relaxed and friendly atmosphere.
Management Accountant - Aralon Advisory Services
Excellent coverage of a huge subject in a very short time. Available resources are much appreciated. Perfect location for stations and facilities - light and warm premises with good amenities and plenty of refreshments.
Group Financial Controller - Laura Ashley Limited
Presenter was very good - he made a dry subject interesting. This is one of the most useful courses I have been on. It was good value for money and I would recommend to others.
Group Accountant - Helical Bar Plc
The presenter made the course fun and interesting and kept me captivated throughout. I really feel like I have learnt a lot today and the knowledge will stay with me.
Finance Assistant - Seco Tools UK Limited
This is a fantastic course. The presenter is truly outstanding, location is superb and the course is run at the right level and pace. Thank you... I will be back.
Director of Finance & HR - V&A Museum
This course was fantastic and particularly well presented. The presenter’s knowledge and experience was refreshing and interesting, making the course very enjoyable and extremely beneficial.
Group Assistant Accountant - IFS UK Ltd