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Home > > Credit Control - The Essential Guide
Credit Control - The Essential Guide
Classroom: £329 +VAT per person
Having an effective credit control function is essential, as slow payment and bad debts can have a serious effect on the profitability and success of your business.
This highly practical full-day course will guide you through the key principles of credit control. It will provide you with some of the best methods and techniques to use when communicating with debtors and help you understand what processes should be in place to ensure it is a success. The presenter will discuss the key issues credit control teams are facing and what you can do to overcome them.
The knowledge gained on the course will equip you with the confidence and skills required to communicate with and obtain monies from late payers and ultimately run an effective and successful credit control operation.
“Barry was an excellent presenter. I thoroughly enjoyed the course and have come away with some excellent ideas and techniques.”
“Well-presented and informative course, presented in a light-hearted manner, making it much more interesting.”
“This is my first credit control course and I have found it very informative. I will definitely be taking Barry's points and applying them back in the office.”
“Has given us a lot to think about and change the way we do things.”
“The presenter was clear, concise, engaging and related to the audience. Content was very helpful and updated in accordance with recent changes in law.”
“I really enjoyed the content and presentation. I have come across new ideas and approaches to the work. I found Barry very approachable and inclusive to all members of the course.”
“I found it informative, with many ideas to use and processes to improve within the function currently in place. Thanks so much!”
“Excellent and very informative, I will be leaving with lots of new ideas to implement. The entire day was kept fun and interactive!”
“Barry was inspiring and a great source of knowledge. I found this course a great help and will be using the many new skills learnt in practice tomorrow at work.”
The course covers the following topic areas:
Barry has held a variety of line management positions in Customer Services and Credit Control and he now runs his own successful independent Credit Management Consultancy. He also has extensive experience of delivering training courses on all aspects of credit control. He is a Fellow of the Institute of Credit Management (FICM) and a Fellow of the Institute of Consulting (FCMC).