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Frequently asked questions

Below you'll find answers to some of the questions we regularly get asked at UK Training. Simply click the categories to browse the questions.

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Frequently asked questions

Course related questions

How do I book a course?

Booking a course with us is quick and easy. The simplest way to book is online - just go to the course you are interested in and follow the step-by-step booking process. You can view all of our courses here.

Alternatively you can call one of our course team on 0800 435 772 or email us at info@uktraining.com. When placing an order by email, we will require details of the course you wish to book, organisation name, address, contact telephone number and the names, job titles and email addresses of the delegates attending. 

I have a question about a course. What should I do?

If you have any questions, you can get in touch using our contact form or live chat option. You can also call one of our course team on 0800 435 772 or drop us an email at info@uktraining.com.

I have made a booking. What happens now?

When you make a booking you will receive a confirmation email. This will be followed by an email containing your invoice and joining instructions which includes important information such as course timings and venue details.

If you have paid online you will also receive an email confirming this payment.

We are a charity. Do you provide a discount?

We keep our prices as competitive as possible to ensure they are accessible for a wide range of organisations and private individuals. For this reason, we are unable to offer a charity discount.

Do you offer in-house training?

Absolutely, all of our courses can be delivered exclusively to your employees at your own premises. Our in-house training can also be tailored to meet the specific needs of your organisation.

You can find more details of our in-house option and submit an enquiry here. You can also submit an in-house enquiry directly from any of our course descriptions.

I have a suggestion for a course. What should I do?

We’re always looking for new courses to present, so if there is training you require that we don’t yet offer, please get in touch and we’ll certainly consider it in the future. Sometimes we can also provide a course in-house that may not appear on our website, so it’s always worth asking.

The date I want to attend is showing as ‘Full’ on your website. What can I do?

If a date is marked as ‘Full’ on our website, you can simply click the enquire button next to the course date and fill in the short form.  We will then be happy to put you on the reserve list and will contact you if a place becomes available. 

Course payment

I have made a booking, when is payment due?

Payment is always required before the date of the course. If it is a personal booking then we will require payment at the time of booking.

How do I pay for a course?

Payment can be made by BACs transfer, Credit/Debit Card or Cheque.

If you wish to pay by card, you can do so at the time of booking - whether this is on our website or over the phone. You can also pay at any time over the phone or by going to www.uktraining.com/19pay where you simply need your payment reference which can be found on your invoice. 

I need to organise a Purchase Order. Can this be added to the invoice?

Of course. If you book online, simply add the PO number at the 'Review and book' stage of the payment.  If you place your booking over the phone or by email just advise us of the PO number and we can add this to the invoice. 

Changes to an existing booking

Can I substitute a delegate?

Yes, you can substitute a delegate at any time.  Please call our course team or email us if you would like to do this.

I have placed a booking but would like to add another delegate. Is this possible?

Yes, you can either make a new booking for the additional delegate(s) on our website. Alternatively, you can reply to your confirmation email stating the name, job title and email address of any extra delegates. We will then send you an additional invoice for the additional delegate(s).

I would like to cancel my booking. Can I have a refund?

If you advise us 14 calendar days or more before your course date, we can cancel your booking and provide a refund. Please be aware that you will be charged a 30% cancellation fee. 

If you wish to cancel less than 14 calendar days before the date of the course,100% of the course fee will be payable.

I can no longer attend a course date. Can I transfer to a later date?

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.

I need to change some details on the invoice I have received. Is this possible?

Yes, please reply to your confirmation email to advise of any changes to the details on the invoice. 

More about the day

What time do courses start and finish?

Course times do vary, so it is important to check your Joining Instructions to see when the course will start and finish.

If you have an account with us, you can also view the course times in the ‘Upcoming Courses’ section.

Is lunch included?

A sandwich lunch is included for all our full or two-day courses.  Please check your joining instructions for further details. If you have any dietary requirements or allergies, we will need to be advised two weeks before the course otherwise we cannot guarantee your request. 

All of our venues will also either have an on-site facility or be located close to other food outlets.

Is there parking at the venue?

Please visit this page for information on our venues.  If you have placed a booking, please check your joining instructions which will provide more details on parking and directions to the venue. 

Will you be sending me any documentation to look at before the course?

All our courses are supported by comprehensive documentation. You will receive these materials on the day of the course and for some courses you will receive a link to further books or documentation that you can access after the course.

The materials for our live online courses are available to download and print a week before the presentation. 

I would like to discuss some special requirements. What should I do?

Should you wish to discuss any access requirements, medical conditions, or any issue at all, please contact us on 0800 435 772 or info@uktraining.com

Post course questions

Will I receive a certificate of attendance?

Following the course, all attendees will receive a certificate of attendance by email. This certificate can be used for CPD purposes. 

I recently attended a course and have a question for the presenter. What should I do?

Should you have a question for the presenter, we ask that you email it to us at info@uktraining.com or via the contact form on the website.  We will then contact the presenter regarding your enquiry.

I have some additional feedback for a course. Who should I speak to?

We always welcome any additional feedback. This helps us ensure that we continue to deliver the highest quality training possible.  To provide any further feedback, you can send it using the contact form on our website.  Alternatively you can email it to us at info@uktraining.com or call one of our course team on 0800 435 772.

Course feedback from our delegates

The presenter was very enigmatic and inclusive. He gave opinions, allowed discussions and wasn't simply reading to us... it was very interactive. 10 out of 10. 

GDPR - The Essential Guide

Data Protection Analyst - Post Office

Excellent communications course to put into practice. Jon was very knowledgeable and I learnt to use empathy more to encourage. 

Communication Skills in the Workplace

PA - Portal Trust

Absolutely fantastic - very informative and well explained. I gained a lot of knowledge attending this course. Both presenters are very competent and ensured that questions are answered - well done!

The VAT Update

Finance Manager - Companions for Leadership Ltd

Excellent level of information delivered - very clear and detailed! Great teamwork from David Smith and David Hooper. I would definitely return to UK Training and recommend this platform to others.

Import & Export Customs Procedures

Sourcing Manager - Vivactive Ltd

Valuable course and really did help demystify a lot of what is discussed on daily basis with execs. Great working sessions and getting people to think and interact throughout.

Finance for Non-Financial Managers

Technical Systems Senior Manager - Velocity Technology Solutions UK Ltd

Really well delivered, with interactive conversations. Great information and tools shared. I feel much better equipped to deal with future conversations. 

Mental Health in the Workplace

Financial Controller - Kingspan Insulation Ltd

One of the best online courses I have attended. It was extremely well organised and the content and course notes were very clear. Both presenters were excellent - David was so informative and it was facilitated beautifully.  

Preparing for the Companies House Reforms

Company Secretary - Vista Retail Support

I am not a fan of online courses... but this was miles ahead of any I have done elsewhere to date. Great technology, personable presenters, it kept my interest!  Brilliant.

Preparing for the Companies House Reforms

Managing Director - Insight Associates

One of the best courses I've attended. It was very engaging, which helped with the learning and retaining of information.  My first class with UK Training and will look to book more - genuinely delighted with the quality and standard.

The Role of a Company Director

Chief Operating Officer - Denis O Brown & Associates Ltd

Thank you so much for providing this course online. The presenter was excellent and I feel far more confident - being able to ask questions was especially helpful. I have no doubt I will be attending more of your courses in the future.

The Payroll Update

Assistant Accountant - Cooke & Arkwright

Very slick delivery; platform worked perfectly. The main presenter, Kate, was excellent (clear, knowledgeable, amiable), and IT support David very efficient in support of Kate's delivery.

The Essentials of Payroll Processing

R&D Director - Belzona Polymerics Ltd

I found this course really interesting and useful. The course presenters had a good rapport and delivered a potentially dry subject in an interesting way with interesting scenarios to support the application of the theory.

UK VAT and International Trade

Tax & Compliance Accountant - Unipart Group Ltd

The best VAT session I have attended. Content delivered very well by an extremely knowledgeable and engaging presenter. I have left the session with a broader understanding of VAT. Thank you.

The Essentials of UK VAT

Accounts Senior - Rayner Essex LLP

Great cover of all subjects under being a Director. Great handouts for us to refer back to. Great balance of exercises and learning.

The Role of a Company Director

Director - Omnibus Limited

The presenter was very knowledgeable, spoke very clearly and talked in great detail about all the covered subjects. I enjoyed the course and have some great knowledge to take away and apply to my day job.

The Essentials of Payroll Processing

Payroll & Management Information Support - Selwood Housing Group

Brilliantly delivered. Made a complicated subject understandable and at times amusing. Thoroughly covered all relevant subjects. Thank you.

The Role of a Company Secretary

Office Manager - Regional Building Control Limited

I thought the course was engaging, informative and included a lot of simple improvements which can dramatically improve our work.

Credit Control - Telephone Collection Techniques

Assistant Finance Manager - Meon Valley Travel Group

Excellent presenter - engaging, interesting and fun. He made a potentially dry subject memorable and fascinating.

The Role of a Company Secretary

Group Finance Manager - Eteach UK Limited

I thought it was absolutely brilliant. An excellent presentation in the comfort of my own office without having to travel to London. I am really impressed.

UK VAT and International Trade

Financial Controller - Woodfield Systems Limited

I really liked Paul's presentation style... calm, collected, clear and concise. He is very well informed and very personable. Paul also gave examples of interesting cases and helped put the training material into context.

The Essentials of Employment Law

Recruiter - Lee Coleman Recruitment

Tutor was amazing -  knew everything and was really friendly. Made everything simple and easy to understand. 

VAT for Charities

Finance Manager - Chartered Quality Institute

Very interesting and informative course. I am feeling empowered and motivated in my role. Excellent guidance. Thank you.

Credit Control - Telephone Collection Techniques

Credit Controller - The Association of International Accountants

Best course I have attended. Very knowledgeable and approachable presenter in a relaxed and friendly atmosphere.

The P11D, Expenses & Benefits

Management Accountant - Aralon Advisory Services

Excellent coverage of a huge subject in a very short time. Available resources are much appreciated. Perfect location for stations and facilities - light and warm premises with good amenities and plenty of refreshments.

The Role of a Company Secretary

Group Financial Controller - Laura Ashley Limited

Presenter was very good - he made a dry subject interesting. This is one of the most useful courses I have been on. It was good value for money and I would recommend to others.

FRS 102 - The Essential Guide

Group Accountant - Helical Bar Plc

The presenter made the course fun and interesting and kept me captivated throughout. I really feel like I have learnt a lot today and the knowledge will stay with me.

The Essentials of UK VAT

Finance Assistant - Seco Tools UK Limited

This is a fantastic course. The presenter is truly outstanding, location is superb and the course is run at the right level and pace. Thank you... I will be back.

The Essentials of UK VAT

Director of Finance & HR - V&A Museum

This course was fantastic and particularly well presented. The presenter’s knowledge and experience was refreshing and interesting, making the course very enjoyable and extremely beneficial.

UK VAT and International Trade

Group Assistant Accountant - IFS UK Ltd