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Communication Skills in the Workplace

New 6-hour course  |  6 CPD hours

£329 +VAT per person

£329 +VAT
per person
£329 +VAT
per person

About our online courses

At UK Training we have taken a fresh approach to online training that we're sure you will enjoy. We've taken all the best features of the classroom and replicated them online meaning you'll get the same high quality training combined with the time and money savings that come with training online.

All our online training is visually engaging, highly interactive and informative ensuring your online experience will be just as rewarding as the classroom.

Click here to view a sample of our online training

About our online courses

At UK Training we have taken a fresh approach to online training that we're sure you will enjoy. We've taken all the best features of the classroom and replicated them online meaning you'll get the same high quality training combined with the time and money savings that come with training online.

All our online training is visually engaging, highly interactive and informative ensuring your online experience will be just as rewarding as the classroom.

Click here to view a sample of our online training

This course can be presented in-house at your premises. You can find out more about our in-house training here.

If you would like to make an enquiry simply fill in the quick contact form below and a member of our in­house team will be in touch shortly.

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Home > Classroom training > Communication Skills in the Workplace

Communication Skills in the Workplace

6-hour course

Course prices:

Classroom: £329 +VAT per person

Online: £329 +VAT per person

Course overview

When people and teams are not able to communicate effectively in the workplace it can lead to misunderstandings, poor relationships, conflict and unfortunate mistakes. It is estimated that we have 170 daily interactions with others, so making good use of these moments is essential to developing working relationships, a successful career and an enjoyable working day.

This practical and interactive course will provide you with the crucial tools needed to improve your communication skills. It uses practical, road-tested strategies and tactics that can be used at all levels of your organisation.

This course will help you take control of your communication and understand yourself and others better.  You will learn how to adapt your communication style, enabling you to make better connections and in turn making interactions more productive, efficient and effective. Attending this course will improve your ability to speak, listen and question - with clarity and empathy.

What will be covered?

  • The communication process and how to identify the sources of 'noise' that create miscommunication
  • The three modes of communication and the importance of body language
  • The impact of congruent communication
  • The effect of vocal tone and word emphasis when delivering the message
  • How strong emotions can derail communication
  • The fight-or-flight response and how to identify the physical symptoms of fear
  • The roles of the emotional and rational brain
  • Emotional hijacking and the reptilian brain
  • Strategies for gaining emotional control
  • How to use The Communication Awareness Model for better communication
  • What it takes to be a good listener and how to create an action plan to improve your listening skills
  • The principles of active/empathetic listening

Who should attend?

This course will benefit anyone who wishes to improve the way they communicate with others and develop a highly efficient style of communication, which will in turn improve their performance.

Extra benefits

  • A course pack containing the information presented on the day
  • A certificate of attendance
  • Complimentary refreshments and lunch provided

Course presenters

  • Jon Britain

    Jon is a Chartered Manager with 25 years of experience as a Learning & Development professional, working in many sectors across the UK, Europe, and the Middle East. His training style is 'active', engaging learners through activities, exercises, and discussions to ensure the learning is enjoyable and can be effectively transferred to the workplace.

Course dates