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0800 435 772

An Introduction to Credit Control

New Full-day course

£289 +VAT per person

£289 +VAT
per person

This course can be presented in-house at your premises. You can find out more about our in-house training here.

If you would like to make an enquiry simply fill in the quick contact form below and a member of our in­house team will be in touch shortly.

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Home > Courses > An Introduction to Credit Control

An Introduction to Credit Control

Full-day course

Course prices:

Classroom: £289 +VAT per person

Course overview

Having an effective credit control function is essential, as slow payment and bad debts can have a serious impact on the profitability of your business. For your business to be commercially successful, it is absolutely vital that you maintain a healthy cash flow and that your customers pay you on time and in full.

This highly practical full-day course will guide you through the essentials of credit control and will help you understand exactly what should be implemented to ensure your credit control operation is successful. It will explain key principles of credit control and provide you with an awareness of credit control methods and techniques. This course will give you a clear understanding of the credit management process and increase your confidence when dealing with credit control matters.

The knowledge gained on the course will equip you with the skills necessary to communicate with and obtain monies from late payers and ultimately run an effective and successful credit control operation.

What will you learn?

The course covers the following topic areas:

  • Purpose and Importance of Credit Control
    • Sales / Profits / Customer Service / Teamwork
    • Our Key Performance Indicators
  • A Contract and its Terms and Conditions
    • Due dates
    • Late Payment Legislation
  • Customer Identity and Credit Assessment
    • PLC / Ltd / Partnerships / Sole Traders
    • New Accounts
    • Credit Limits
  • Organising the Collection Campaign
    • Calls / Letters / Sanctions / Legal Action
  • Collection Letters
    • How to make them effective
  • Telephone Techniques
    • Preparation / A good approach / Negotiating
  • Collecting Tough Debts
    • Handling queries and disputes
    • Can’t pay or won’t pay
    • Cash Flow problems
    • Bureaucracy

Extra benefits

  • A course pack containing the information presented on the day
  • A certificate of attendance

Course presenters

  • Barry Durman

    Barry has held a variety of line management positions in Customer Services and Credit Control and he now runs his own successful independent Credit Management Consultancy. He also has extensive experience of delivering training courses on all aspects of credit control. He is a Fellow of the Institute of Credit Management (FICM) and a Fellow of the Institute of Consulting (FCMC).

Course dates