Having an effective credit control function is essential, as slow payment and bad debts can have a serious effect on the profitability and success of your business.
This highly practical course will guide you through the key principles of credit control. It will provide you with some of the best methods and techniques to use when communicating with debtors and help you understand what processes should be in place to ensure it is a success. The presenter will discuss the key issues credit control teams are facing and what you can do to overcome them.
The knowledge gained on the course will equip you with the confidence and skills required to communicate with and obtain monies from late payers and ultimately run an effective and successful credit control operation.
The course covers the following topic areas:
- Purpose and importance of credit control
- Sales / Profits / Customer service / Teamwork
- Our key performance indicators
- A contract and its terms and conditions
- Due dates
- Late payment legislation
- Customer identity and credit assessment
- PLC / Ltd / Partnerships / Sole Traders
- New accounts
- Credit limits
- Organising the collection campaign
- Calls / Letters / Sanctions / Legal action
- Collection letters
- How to make them effective
- Telephone techniques
- Preparation / A good approach / Negotiating
- Collecting tough debts
- Handling queries and disputes
- Can’t pay or won’t pay
- Cash flow problems
- Bureaucracy
