Course Talk: Effective Telephone Collection Techniques
UK Training helps people to master the art of collecting money over the telephone
When I attended Barry Durman's first presentation of Credit Control: Effective Telephone Collection Techniques, I was struck by just how well received it was by the delegates. Delegates were eager to get into the detail of using the telephone to collect money and ultimately improve the financial position of their companies. They were certainly able to do this, as Barry is a goldmine of information and had the audience thoroughly absorbed with his highly-engaging style of delivery. He even received a round of applause at the end of the day!
Who attended the course?
There was a real mix of delegates on the course - some were already well-versed in aspects of credit control and some had only recently acquired credit control responsibilities. Regardless of their level of experience, all those present were able to take a lot from the day. Barry did a great job of involving everyone during the practical work, which meant they could benefit from speaking to people with lots of different perspectives.
One feature of the audience that I noted was the number of people who attended in pairs or groups and one company even sent along five of their employees. This emphasised for me just how much people in this role depend on the cooperation and support of their colleagues.
How did the presenter use his experience to help the attendees?
Barry has decades' worth of experience and runs his own credit management consultancy. This enabled him to back up the importance of the points he was making with some interesting and amusing first-hand anecdotes.
He was not only keen to share his stories of effective debt collection with his audience but was also prepared to be open about the things that had been less effective. He demonstrated how you can often learn more from a disappointing outcome than a successful one.
Other features of the course...
The whole day was a carefully balanced mix of effective training techniques. Barry filled the presentation with informative stories and advice but also created a series of practical group exercises. In addition, he made good use of a personal profile questionnaire to help people find out more about their own preferred style of dealing with customers.
The purpose of these separate activities was to bring the needs and requirements of those attending to the fore and then set about meeting them in the best possible way. Barry's passion for the subject was infectious, which meant that everybody took part in the activities with the same level of enthusiasm and interest.
Interested in attending this course?
If you would like to attend this course, you can view our upcoming presentations and book your places here. Alternatively you can book by calling us on 0800 435 772.
Article written by: Paul Murphy, UK Training (Worldwide) Limited
http://www.uktraining.eu/news-article/course-talk-effective-telephone-collection-techniques/42