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Frequently asked questions

Below you'll find answers to some of the questions we regularly get asked at UK Training. Simply click the categories to browse the questions.

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Frequently asked questions

Course related questions

How do I book a course?

Booking a course with us is quick and easy. The simplest way to book is online - just go to the course you are interested in and follow the step-by-step booking process. You can view all of our courses here.

Alternatively you can call one of our course team on 0800 435 772 or email us at info@uktraining.com. When placing an order by email, we will require details of the course you wish to book, organisation name, address, contact telephone number and the names, job titles and email addresses of the delegates attending. 

I have a question about a course. What should I do?

If you have any questions, you can get in touch using our contact form or live chat option. You can also call one of our course team on 0800 435 772 or drop us an email at info@uktraining.com.

I have made a booking. What happens now?

When you make a booking you will receive a confirmation email. This will be followed by an email containing your invoice and joining instructions which includes important information such as course timings and venue details.

If you have paid online you will also receive an email confirming this payment.

We are a charity. Do you provide a discount?

We keep our prices as competitive as possible to ensure they are accessible for a wide range of organisations and private individuals. For this reason, we are unable to offer a charity discount.

Do you offer in-house training?

Absolutely, all of our courses can be delivered exclusively to your employees at your own premises. Our in-house training can also be tailored to meet the specific needs of your organisation.

You can find more details of our in-house option and submit an enquiry here. You can also submit an in-house enquiry directly from any of our course descriptions.

I have a suggestion for a course. What should I do?

We’re always looking for new courses to present, so if there is training you require that we don’t yet offer, please get in touch and we’ll certainly consider it in the future. Sometimes we can also provide a course in-house that may not appear on our website, so it’s always worth asking.

The date I want to attend is showing as ‘Full’ on your website. What can I do?

If a date is marked as ‘Full’ on our website, you can simply click the enquire button next to the course date and fill in the short form.  We will then be happy to put you on the reserve list and will contact you if a place becomes available. 

Course payment

I have made a booking, when is payment due?

Payment is always required before the date of the course. If it is a personal booking then we will require payment at the time of booking.

How do I pay for a course?

Payment can be made by BACs transfer, Credit/Debit Card or Cheque.

If you wish to pay by card, you can do so at the time of booking - whether this is on our website or over the phone. You can also pay at any time over the phone or by going to www.uktraining.com/19pay where you simply need your payment reference which can be found on your invoice. 

I need to organise a Purchase Order. Can this be added to the invoice?

Of course. If you book online, simply add the PO number at the 'Review and book' stage of the payment.  If you place your booking over the phone or by email just advise us of the PO number and we can add this to the invoice. 

Changes to an existing booking

Can I substitute a delegate?

Yes, you can substitute a delegate at any time.  Please call our course team or email us if you would like to do this.

I have placed a booking but would like to add another delegate. Is this possible?

Yes, you can either make a new booking for the additional delegate(s) on our website. Alternatively, you can reply to your confirmation email stating the name, job title and email address of any extra delegates. We will then send you an additional invoice for the additional delegate(s).

I would like to cancel my booking. Can I have a refund?

If you advise us 14 calendar days or more before your course date, we can cancel your booking and provide a refund. Please be aware that you will be charged a 30% cancellation fee. 

If you wish to cancel less than 14 calendar days before the date of the course,100% of the course fee will be payable.

I can no longer attend a course date. Can I transfer to a later date?

If a delegate can no longer attend, they can be transferred to another presentation at no extra cost if they advise us 14 calendar days or more before the course date.

I need to change some details on the invoice I have received. Is this possible?

Yes, please reply to your confirmation email to advise of any changes to the details on the invoice. 

More about the day

What time do courses start and finish?

Course times do vary, so it is important to check your Joining Instructions to see when the course will start and finish.

If you have an account with us, you can also view the course times in the ‘Upcoming Courses’ section.

Is lunch included?

A sandwich lunch is included for all our full or two-day courses.  Please check your joining instructions for further details. If you have any dietary requirements or allergies, we will need to be advised two weeks before the course otherwise we cannot guarantee your request. 

All of our venues will also either have an on-site facility or be located close to other food outlets.

Is there parking at the venue?

Please visit this page for information on our venues.  If you have placed a booking, please check your joining instructions which will provide more details on parking and directions to the venue. 

Will you be sending me any documentation to look at before the course?

All our courses are supported by comprehensive documentation. You will receive these materials on the day of the course and for some courses you will receive a link to further books or documentation that you can access after the course.

The materials for our live online courses are available to download and print a week before the presentation. 

I would like to discuss some special requirements. What should I do?

Should you wish to discuss any access requirements, medical conditions, or any issue at all, please contact us on 0800 435 772 or info@uktraining.com

Post course questions

Will I receive a certificate of attendance?

Following the course, all attendees will receive a certificate of attendance by email. This certificate can be used for CPD purposes. 

I recently attended a course and have a question for the presenter. What should I do?

Should you have a question for the presenter, we ask that you email it to us at info@uktraining.com or via the contact form on the website.  We will then contact the presenter regarding your enquiry.

I have some additional feedback for a course. Who should I speak to?

We always welcome any additional feedback. This helps us ensure that we continue to deliver the highest quality training possible.  To provide any further feedback, you can send it using the contact form on our website.  Alternatively you can email it to us at info@uktraining.com or call one of our course team on 0800 435 772.

Course feedback from our delegates

The presenter was very knowledgeable, spoke very clearly and talked in great detail about all the covered subjects.  I enjoyed the course and have some great knowledge to take away and apply to my day job.

The Essentials of UK Payroll Processing

Payroll & Management Information Support - Selwood Housing Group

This course was fantastic and particularly well presented. The presenter’s knowledge and experience was refreshing and interesting, making the course very enjoyable and extremely beneficial.

UK VAT and International Trade

Group Assistant Accountant - IFS UK Ltd

This is a fantastic course.  The presenter is truly outstanding, location is superb and the course is run at the right level and pace.  Thank you.  I will be back.

The Essentials of UK VAT

Director of Finance & HR - V&A Museum

The presenter made the course fun and interesting and kept me captivated throughout.  I really feel like I have learnt a lot today and the knowledge will stay with me.

The Essentials of UK VAT

Finance Assistant - Seco Tools UK Limited

Presenter was very good - he made a dry subject interesting. This is one of the most useful courses I have been on.  It was good value for money and I would recommend to others.

A Complete Guide to FRS 102

Group Accountant - Helical Bar Plc

Excellent coverage of a huge subject in a very short time.  Available resources are much appreciated.  Perfect location for stations and facilities - light and warm premises with good amenities and plenty of refreshments.

The Role of a Company Secretary

Group Financial Controller - Laura Ashley Limited

Best course I have attended.  Very knowledgeable and approachable presenter in a relaxed and friendly atmosphere.

A Practical Guide to the P11D and Expenses & Benefits

Management Accountant - Aralon Advisory Services

Very interesting and informative course. I am feeling empowered and motivated in my role. Excellent guidance. Thank you.

Credit Control: Effective Telephone Collection Techniques

Credit Controller - The Association of International Accountants

I got some really good ideas for improvement, especially how to step up from being a minute taker to being an advisor. The course was full of great tips and the presenter gave a lot of advice from past roles which was really useful.

The Company Secretary in the Boardroom

Company Secretary - Rightmove Plc

Great course - I really enjoyed it.  The presenter took the time to help me with my understanding, which in turn gave me confidence to take part.

The Principles of Financial Accounting

Project Accountant - Blue Rubicon Limited

Tutor was amazing -  knew everything and was really friendly. Made everything simple and easy to understand. 

VAT for Charities

Finance Manager - Chartered Quality Institute

I really liked Paul's presentation style. Calm, collected, clear and concise.  He is very well informed and very personable.  Paul also gave examples of interesting cases and helped put the training material into context.

The Essentials of Employment Law

Recruiter - Lee Coleman Recruitment

Extremely well prepared notes and structured guidance to allow me to implement the changes. Best I've ever seen. I was engaged throughout the day.

A Complete Guide to FRS 102

Finance Director - Samson Materials Handling Limited

I thought it was absolutely brilliant. An excellent presentation in the comfort of my own office without having to travel to London.  I am really impressed.

UK VAT and International Trade

Financial Controller - Woodfield Systems Limited

Excellent presenter - engaging, interesting and fun.  He made a potentially dry subject memorable and fascinating.

The Role of a Company Secretary

Group Finance Manager - Eteach UK Limited

Kate was fantastic - so knowledgeable and professional.  One of the best courses I have attended.

A Practical Guide to the P11D and Expenses & Benefits

Assistant Accountant - J N Bentley Limited

I thought the course was engaging, informative and included a lot of simple improvements which can dramatically improve our work.

Credit Control: Effective Telephone Collection Techniques

Assistant Finance Manager - Meon Valley Travel Group

Brilliantly delivered.  Made a complicated subject understandable and at times amusing.  Thoroughly covered all relevant subjects.  Thank you.

The Role of a Company Secretary

Office Manager - Regional Building Control Limited

UK Training courses are always good value for money. All the essential information, imparted with excellent notes provided. 

Making Tax Digital

Director - Socorro Management Services Limited

The best VAT session I have attended. Content delivered very well by an extremely knowledgeable and engaging presenter. I have left the session with a broader understanding of VAT. Thank you.

The Essentials of UK VAT

Accounts Senior - Rayner Essex LLP

COVID procedures were very good - couldn't have done any more. 

The Essentials of UK Payroll Processing

Payroll Manager - Right Choice Insurance Brokers Ltd

The online format worked really well.  The presentation flowed and provided enough detail for me to be able to help my company ensure we are compliant with required documentation and to prevent any errors when submitting customs declarations.

Import & Export Practice and Procedures

Regional Controller UK - Unifrax Ltd

I found this course really interesting and useful. The theory is explained really well. The course presenters had a good rapport and delivered a potentially dry subject in an interesting way with interesting scenarios to support the application of the theory.

UK VAT and International Trade

Tax & Compliance Accountant - Unipart Group Ltd

Excellent delivery and great format. This has really helped me understand how Brexit will impact my role - you have given me useful links and documentation that will support the changes so thank you!

Brexit: EU Imports & Exports in 2021

Inventory Control Purchasing Envoy - IESA

Very slick delivery; platform worked perfectly.  The main presenter Kate was excellent (clear, knowledgeable, amiable), and IT support David very efficient in support of Kate's delivery.

The Essentials of UK Payroll Processing

R&D Director - Belzona Polymerics Ltd

Thank you so much for providing this course. I have wanted to attend the payroll update for a number of years so it was great to be able to join the course online. The presenter was excellent and I feel far more confident - being able to ask questions was especially helpful. I have no doubt I will be attending more of your courses in the future and would recommend them to anyone.

Payroll: The Essential Update

Assistant Accountant - Cooke & Arkwright

One of the best courses I've attended in a long time. Excellent presenters, well structured and delivered. I feel like I learned and took away a lot. It was very engaging which helped with the learning and retaining of information. I don't think anything was lost delivering remotely which is testament to David. My first class with UK Training, and will look to book more, genuinely delighted with the quality and standard of the course.

The Role of a Company Director

Chief Operating Officer - Denis O Brown & Associates Ltd