• The communication process and how to identify the sources of 'noise' that create miscommunication
• The three modes of communication and the importance of body language
• The impact of congruent communication
• The effect of vocal tone and word emphasis when delivering the message
• How strong emotions can derail communication
• The fight-or-flight response and how to identify the physical symptoms of fear
• The roles of the emotional and rational brain
• Emotional hijacking and the reptilian brain
• Strategies for gaining emotional control
• How to use The Communication Awareness Model for better communication
• What it takes to be a good listener and how to create an action plan to improve your listening skills
• The principles of active/empathetic listening

This course will benefit anyone who wishes to improve the way they communicate with others and develop a highly efficient style of communication, which will in turn improve their performance.

• A course pack containing the information presented on the day
• A certificate of attendance
• Complimentary refreshments and lunch provided

• Jon Britain

  Jon is a Chartered Manager with 25 years of experience as a Learning & Development professional, working in many sectors across the UK, Europe, and the Middle East. His training style is 'active', engaging learners through activities, exercises, and discussions to ensure the learning is enjoyable and can be effectively transferred to the workplace.